Terms and conditions

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AMC Campers Terms and Conditions 2026 Version 1.0

Who we are and how to contact us

We are AMC Campers Limited, trading as “AMC Campers”.

Our contact form can be found on our website at: https://amccampers.co.uk/contact-us

Company registration number: 16704996

VAT Registration number: 470525206

Registered address: Unit 2 193a Quarmby Road, Huddersfield, United Kingdom, HD3 4FE

Which terms apply?
These terms and conditions apply to all sales of vehicles or products or services provided by AMC Campers Limited.

Additional special terms apply to conversion services, which are attached at the end of this agreement (and will be sent to you by email following your order in any event).

There may be other terms that apply to our relationship with you, and we will inform you of these where relevant.

These terms may have changed since you last reviewed them
To enquire about previous versions of our terms please contact us.

Where to find information about us and our product/vehicles
You can find everything you need to know about us, AMC Campers, and our product/vehicles on our website at https://amccampers.co.uk/, in our catalogue or from our sales staff before you order. We also confirm the key information to you in writing after you order, either by email, in your online account or on paper.


We don't give business customers all the same rights as consumers
For example, business customers can't cancel their orders, they have different rights where there is a problem with a product/vehicle or service and we don't compensate them in the same way for losses caused by us or our product/vehicles. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying product/vehicles wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual. If you’re in it to make a profit you are most likely acting in the course of business and you are not a consumer.

When you buy from us you are agreeing that:
• We only accept orders when we've checked them.
• Sometimes we reject orders.
• We charge you when we accept your order or  we supply your product/vehicle or service.
• We charge interest on late payments.
• We pass on increases in VAT.
• We're not responsible for delays outside our control.
• Product/vehicles can vary slightly from their pictures.
• You're responsible for making sure your measurements are accurate.
• We charge you if you don't give us information we need or do preparatory work as agreed with us
• If you are a consumer and you bought online, or over the telephone o, you have a legal right to change your mind and however you bought you have rights under our guarantee.
• You can end an on-going contract (find out how).
• You have rights if there is something wrong with your product/vehicle.
• We can change product/vehicles and these terms.
• We can suspend supply (and you have rights if we do).
• We can withdraw product/vehicles.
• We can end our contract with you.
• We don't compensate you for all losses caused by us or our product/vehicles.
• We use your personal data as set out in our Privacy Notice.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract.

If you are a business customer this is our entire agreement with you

If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

We only accept orders when we've checked them
When you request goods or services from us, we will contact you to confirm we've received your order and then we contact you again (normally within 2 working days) to confirm we've accepted it.
We will confirm which terms and conditions apply to you at that time if they are not already referenced clearly in your order.

Somtimes we reject orders
Sometimes we reject orders, for example, because a product/vehicle is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory, because we can't verify your age or licenses (where the product/vehicle is age-restricted or subject to holding a valid licence), because you are located outside our delivery areas, as stated on our website and in our marketing or because the product/vehicle was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when we accept your order and/or when we supply your product/vehicle or service

Normally we will charge you a percentage of the total price up front at the time your order is accepted, with the remainder due either upon delivery/completion or when we commence work. However, for some product/vehicles we take payment at regular intervals, as explained to you during the order process.

If your product/vehicle is goods (rather than services), you will own it once we have received payment in full. Even if we deliver goods to you earlier, if you haven’t paid for them in full then you will not own them, but you will be responsible for looking after them.  

If you are a business customer, you have no set-off rights

If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
You are buying in the context of a business where you plan to offer your vehicle for hire to others in exchange for money. If you are purchasing a vehicle solely for your own personal use you are more likely to be a consumer.

We charge interest on late payments
If we're unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 8% a year above the Bank of England base rate from time to time in accordance with UK laws regarding late payments and, where applicable, mandatory statutory interest. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the product/vehicle, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control
If our supply of your product/vehicle is delayed by an event outside our control, such as unavailability of key staff, strikes, supplier delays or changes, lack of parts, third parties, failure of utilities, act of god, extreme weather, disease, crime, customer failures or any similar cause or reason then, in each case, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial and continues for more than 90 days you can contact our Customer Service Team: https://amccampers.co.uk/contact-us to end the contract and receive a refund for any product/vehicles you have paid for in advance but not received.

Product/vehicles can vary slightly from their pictures
We use the term product/vehicle to refer to any sort of goods that we supply to you. That might include vehicles such as cars or vans, or it might mean component parts or installable elements such as an engine or a wheel or a shower unit, or any other physical thing which we provide to you and which you pay for.

 A product/vehicle's true colour, shape or layout may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.

All fit outs vary based on the space available in the base vehicle being different between models and so you should enquire as to any specific dimensions or scales that would apply to your vehicle before any work begins by contacting us.

Because some of our product/vehicles are handmade or built to specification, all sizes, weights, capacities, dimensions and measurements indicated on our website or otherwise specified by us can be out by up to 2% or otherwise adjusted to ensure that they fit and are safe. Wood in particular can warp over time or under certain conditions due to its inherent natural composition and as such things like wooden shelving might deviate in size more than 2% and as long as it performs its proper function and is safe we will not be liable to you for deviations in dimension.

You're responsible for making sure your measurements are accurate
If we're making or supplying the product/vehicle to measurements you provide, you're responsible for making sure those measurements are correct. Find information and tips on how to measure on our website or contact our Customer Service Team: https://amccampers.co.uk/contact-us.

We charge you if you don't give us information we need or if you fail to do preparatory work we’ve told you that you must do
We charge you additional sums if you don't give us information we've asked for about how we can access your property for delivery, installation, conversion or to provide services or if you don't do preparatory work for installation or conversion, as agreed with us. For example, we might need to re-deliver on another vehicle or with extra manpower, reschedule services or procure third party services in order to carry out the preparatory work which you have failed to do. Where we carry out any preparatory work on your behalf or where we consider that you have not fully completed any required preparatory work we reserve the right to charge you in addition to any other agreed sum for that work. Our rates as at the time we carry out that work shall apply.

We reserve the right to suspend work at any time where we consider that you have not completed any preparatory work which we have asked you to complete or the provision of required information. Any time we suspend work, this doesn’t limit our rights to bring the contract to an end where we are allowed to do that.

If you are a consumer and you bought online or over the phone then, you have a legal right to change your mind
Your legal right to change your mind. For most of our product/vehicles bought online, [ or over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you can't change your mind. You can't change your mind about an order for:
• Orders which you place in person at our offices or our business premises, such as where you have seen and had a chance to inspect goods or services, where you have not concluded that contract remotely by phone or over the internet. You will not benefit from any cooling off rights unless we expressly grant these as a goodwill gesture which we reserve the right to do for any customer for any reason.
• digital product/vehicles, after you have started to download or stream these;
• services, such as conversions, once these have been completed;
• product/vehicles sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
• sealed audio or sealed video recordings or sealed computer software, such as instructional videos or other content, once these product/vehicles are unsealed after you receive them;
• goods that are made to your specifications or are clearly personalised; and
• goods which become mixed inseparably with other items after their delivery including where we have installed product/vehicles or goods in a vehicle which you have provided to us or which we are unable to then remove or re-use without causing damage or requiring any remedial works.

The deadline for changing your mind. If you change your mind about a product/vehicle, such as the purchase of a vehicle or any specific components or parts which we sell to you, you must let us know no later than 14 days after:
• the day we deliver your product/vehicle, if it is goods, for example a car or van.
• If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
• the day we confirm we have accepted your order, if it is for a service, for example for a van conversion. But please note you will be liable for the cost of any work conducted during this time up to the point of cancellation and this might incur additional charges if we are required to remove goods or otherwise deinstall them.
• the day we confirm we have accepted your order, if it is for digital content for download or streaming (for example, a user guide or any sort of software or content service), although you can't change your mind about digital content once you have accessed it.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team using the details set out at https://amccampers.co.uk/contact-us.

You have to return the product/vehicle at your own cost. If your product/vehicle is goods, for example, a motor vehicle, you have to return it (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the goods. You can:
• bring the product/vehicle to one of our stores (find the one nearest to you by contacting our Customer Service Team: https://amccampers.co.uk/contact-us). You will need proof of purchase and the card you paid with.
• send the product/vehicle back to us, using an established delivery service. You should keep a receipt or other evidence from the delivery service that proves you have sent the product/vehicle and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, including our collection arrangements for goods which can't be posted or delivered contact our Customer Service Team: https://amccampers.co.uk/contact-us.

By returning a vehicle/product to us you confirm, warrant and represent that:
• You fully own the vehicle and it is not subject to any lien or security;
• You are legally fully capable and allowed to transfer full ownership back to us without reservation or any restriction whatsoever;
• The vehicle has not been involved in any accident or collision of any kind, even slight;
• The vehicle/product is in the same condition as when it was supplied to you, including as to cleanliness and quality;
• The vehicle/product has not been altered or tampered with by you or anyone else;
• You have not copied any keys or other access information or data;
• You have returned it with all relevant paperwork and clearances with which it was originally provided to you and that you are not aware of any changes to the same; and
• Any accessories provided with the vehicle/product will be included within; and
• That you have removed all personal belongings or property of any value (as we will destroy or otherwise dispose of any property we find);

We only refund standard delivery costs. For example, we don't refund any extra you have paid for express delivery or delivery at a particular time.

You have to pay for services you received before you change your mind. If you bought a service (such as Van conversions or similar modification work) we don't refund you for the value of services we have carried out before you told us you'd changed your mind.

We reduce your refund if you have used or damaged a product/vehicle. If you handle the product/vehicle in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product/vehicle's condition is not "as new", to take into account the depreciation resulting from registration by another driver, price tags or other consumables or coatings have been used, removed or degraded, the product/vehicle-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product/vehicle, no refund may be due. Our Customer Service Team: https://amccampers.co.uk/contact-us can advise you on whether we're likely to reduce your refund.

When and how we refund you

. If your product/vehicle is a service, or goods that haven't been delivered or that we're collecting from you, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If your product/vehicle is goods that you're sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

You have rights if there is something wrong with your product/vehicle
No manufacturers warranty. 

We do not generally pass through or provide or promise that any product/vehicle will come with any manufacturer’s warranty as these are often limited to the original purchaser. We will inform you if any third party warranty applies, and where it does, it would be subject to the terms of that warranty and not our terms and you would be responsible for managing any such claim under that.

Return the product/vehicle to us. 

If you think there is something wrong with your product/vehicle, you must either bring it into one of our stores or contact our Customer Service Team as soon as possible: https://amccampers.co.uk/contact-us.

Your rights and remedies if you are a consumer. We honour our legal duty to provide you with product/vehicles that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

Remember too that You have several options for resolving disputes with us.

Summary of your key legal rights
If your product/vehicle is goods, for example a vehicle, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product/vehicle your legal rights entitle you to the following:
· Up to 30 days: if your goods are faulty or not as described, then you can get a refund or request a repair.  
· Up to six months: for second hand vehicle sales, under UK law, there is a presumption that the fault existed at the time of purchase unless there is evidence to show otherwise. We reserve the right to attempt a repair and if your goods can't then be repaired or replaced, then you're entitled to a full refund, in most cases subject to a deduction for the period you had use of them.  
· After six months: your rights are as below “up to six years” but for second hand vehicles there is a presumption that the fault occurred after the vehicle was sold and so you may need to provide evidence that the fault is something we should be responsible for.
· Up to six years: we reserve the right to attempt a repair if appropriate and if your goods do not last a reasonable length of time you may be entitled to some money back.   
If your product/vehicle is digital content, for example a content subscription, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
· If your digital content is faulty, you're entitled to a repair or a replacement.
· If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
· If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation
If your product/vehicle issue relates to our services, for example our van conversion services where you have supplied a van to be converted, we do provide you with a separate warranty as set out below, but the Consumer Rights Act 2015 says:
· You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
· If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.
· If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

Our Services warranty for van conversions
Where we have carried out services converting a van or similar for you, we will provide you with details of the warranty that applies to those services.

Subject to certain exceptions for things which we cannot provide warranties for due to their consumable nature, or where you get a better warranty from an original manufacturer, we provide a standard warranty for our workmanship on that conversion for up to twelve (12) months from the date that we complete the conversion.

This warranty is subject to all of our terms and conditions.

This warranty can be voided if you make any further changes or modifications (including by using another service provider to do this) as we would not know whether the issue was caused by us or someone else.

Your rights if you are a business (buyer). We warrant that on delivery or collection (as relevant) , any product/vehicles which are goods shall conform in all material respects with their description and any relevant specification. Other than the foregoing warranty all goods supplied to businesses are supplied as-is, as-seen and entirely at the risk of the buyer and to the exclusion of any and all implied terms, warranties, conditions or other assurances or promises whatsoever. For the avoidance of any doubt we will accept no additional liability to any business customer in excess of the strictly limited warranty that we provided. Due to the nature of second hand cars in particular and the difficulty and cost involved in assessing condition of parts all sales are final and should only be concluded after the buyer has satisfied themselves that they are happy with the condition of the goods. By purchasing goods the buyer confirms that they are happy with the condition of the goods and that they have had a suitable opportunity to inspect them for this purpose.

The buyer will be provided with a reasonable opportunity to inspect the goods upon collection or delivery, and shall be liable for any damage resulting from such inspection.

Where the goods are delivered to the buyer by us or our nominated carrier then unless we are notified within 2 business days of a defect in the Goods there shall be no return or refund or other compensation due to the buyer howsoever arising.

All business sales are final and the determination of AMC Campers shall binding on the buyer in relation to any dispute.

Your remedies if you are a business. Unless an exception applies (see Exceptions to business customers' warranty) if:
• you give us notice in writing of discovery that a product/vehicle does not comply with the business customer warranty (see notice period above in “Your rights if you are a business”); and
• we are given a reasonable opportunity of examining such product/vehicle; and
• you return such product/vehicle to us at our cost,
we shall, at our option, repair or replace the defective product/vehicle, or refund the price of the defective product/vehicle in full and this will be your only remedy for breach of the warranty. These terms shall apply to any repaired or replacement product/vehicles supplied by us.

Exceptions to consumer customers' warranty
We do not act accept any liability or responsibility for things which are either out of our control or which would usually be excluded from car sales warranties.
There are certain specific things that we make clear are not part of our warranty. You might also do something which could void our warranty or mean that we are no longer responsible for something. Some examples of those things which we would not accept liability for would be:
• The cost of transporting your vehicle or any goods back to or from premises for inspection or repair except under limited circumstances;
• International haulage or transportation;
• Defects resulting from accident or mishap, mishandling or poor upkeep or lack of required maintenance;
• Keys, batteries, electronic issues, wiring issues or anything similar.  
• Moisture, damp, mould, fire, theft, excessive heat or cold, abnormal operating or storage conditions or excessive use;
• Any use whatsoever for business purposes or leasing or lending to any person other than you or unsupervised by you;
• Sale of the product/vehicle to any other person;
• Third party repairs which are either not approved by us or which are carried out by a third party garage, or repairs which are carried out at a cost that is higher than we would normally expect a garage to charge for similar work.
• Relating to oak worktop, pipe work or any other components which we expressly notify you are excluded from our standard warranty.

Exceptions to business customers' warranty. We will not be liable for a product/vehicle's failure to comply with the business customer warranty (see Your rights if you are a business) if:
• you make any further use of such product/vehicle after telling us it is non-compliant;
• you have leased or let out the vehicle to a third party and it has been used;
• the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product/vehicle or (if there are none) good trade practice;
• the defect arises because we followed any drawing, design or specification supplied by you;
• you tamper with, alter or repair the product/vehicle without our written consent (or allow anyone else to do the same);
• the defect arises because of fair (or excessive) wear and tear, wilful damage, negligence, or abnormal working conditions; or
If you make a claim under Warranty and we discover that an exclusion applies, you will be liable for our reasonable costs of carrying out that inspection and all costs of transport.

We can change product/vehicles and these terms

Changes we can always make. We can always change a product/vehicle:
• to reflect changes in relevant laws and regulatory requirements for example where treated product/vehicles require retreatment and their colour changes slightly or where alternative parts are provided which still provide equivalent value or functionality as the parts they replace;
• to make minor technical adjustments and improvements, for example to address a security or safety risk or similar threat. These are changes that don't affect your use of the product/vehicle or which do not degrade the quality or function of what we had agreed to provide to you. This might include replacing lights, wheels or tyres with better or safer alternatives;
• Mileage will be stated approximately, but due to test driving and the impracticality of updating product descriptions daily the difference between advertised mileage and that on the clock when you see the vehicle may differ slightly. Where this exceeds 1000 miles you can ask us to consider whether it warrants a change in price; and
• to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.

Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the product/vehicle or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team: https://amccampers.co.uk/contact-us to end the contract before the change takes effect and receive a refund for any product/vehicles you've paid for in advance, but won't receive:
• Alternative or replacement goods or parts which are either of a lower quality, significantly different look or feel, or which do not provide the same level of functionality compared with the parts that were originally intended to be supplied.
• Changes to the vehicle we have sold to you, i.e. a different but similar vehicle.
• Changes to wheels which are more than a purely cosmetic difference (changing alloys to steels or vice versa).

We can suspend supply (and you have rights if we do)

We can suspend the supply of a product/vehicle. We do this to:
• deal with technical problems or make minor technical changes;
• update the product/vehicle to reflect changes in relevant laws and regulatory requirements; or
• make changes to the product/vehicle (see We can change product/vehicles and these terms).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply or the delivery of product/vehicles or goods or the supply of services, for more than 90 days you can contact our Customer Service Team: https://amccampers.co.uk/contact-us to end the contract and we'll refund any sums you've paid in advance for product/vehicles you won't receive.

We can withdraw product/vehicles
We can stop providing a product/vehicle or goods at any time and we do no guarantee that we will continue to supply any specific vehicle, parts or other goods or product/vehicles for any length of time. product/vehicle

We can end our contract with you

We can end or suspend our contract with you for a product/vehicle and claim any compensation due to us (including enforcement costs) if:
• you don't make any payment to us when it's due and you still don't make payment within seven (7) days of our reminding you that payment is due;
• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product/vehicle, for example, any clarifying information we need to understand your requirements, billing information, delivery information, collection information, carrier details, or any other information or assistance that we have told you we would need to carry out any task or provide any product/vehicle to you;
• you don't, within a reasonable time, either allow us to deliver the product/vehicle to you or collect it from us. If you are a consumer and have said you will collect a product/vehicle but you don't do this within seven (7) days then (unless the product/vehicle is made to your specifications or is clearly personalised) we reserve the right to treat your order as cancelled and refund the purchase price less a deduction for any costs we have incurred, see If you are a consumer and you bought online or over the telephone, you have a legal right to change your mind; or
• if you fail to carry out any pre-steps that we have stated you must complete before we commence work, for example where we are carrying out conversion services and you do not prepare your vehicle in line with the requirements for conversions (set out here and in our conversion specific terms) then we may cancel our agreement with you and charge you for the costs we have incurred to that point, or we may suspend the contract and charge you for the cost of storage or otherwise arising from that delay, until the point that we choose to cancel the contract or that you let us know you no longer wish to proceed.

We don't compensate you for all losses caused by us or our product/vehicles

Our liability to consumers. We're not responsible for losses you suffer caused by us breaking this contract if the loss is:
• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
• Avoidable. Something you could have avoided by taking reasonable action. For example, freezing damage to plumbing which you could have avoided by following our advice or by correctly following the installation or care instructions or the basic care and maintenance that would reasonably be expected for a particular thing (care for wood products would differ from maintenance required for mechanical parts but both would be your responsibility).
• Additional costs you incur. We will not accept any liability for costs you incur for things like scratches, scrapes, dings, dents, accidents that you are involved in, consumables, accessories, paint or vinyl work, replaced wheels or tyres, road tax, V5C, DVLA clearances or registrations, postage, administrative time, stationary, insurance or any other costs incurred relating to your onward use of our services or products/vehicles howsoever arising.
• Inherent faults or issues in things which you have provided and/or asked us to use which we have not supplied to you. This might be some inherent fault or issue with a van that you purchase and then ask us to convert. Our warranty applies to our work, and not to any underlying materials which we you provide to us.
• Caused by a third party we don’t control. For example if you took your conversion to a carpenter or a mechanic or if you allowed it to be tampered with by anyone other than us, that would potentially void the warranty we provide and we would not accept liability for any loss you suffer as a result.
Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described below in Our liability to businesses.

Our liability to businesses. If you're a business, then, except in respect of the losses described in Losses we never limit or exclude:
• we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
• our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to an amount which does not exceed one hundred per cent (100%) of the relevant sum paid by you for the affected product/vehicle or service under such contract.

Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:
• death or personal injury caused by negligence to the extent preserved by section 2(1) of the Unfair Contract Terms Act 1977;
• fraud or fraudulent misrepresentation;
• breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
• defective product liability arising under the Consumer Protection Act 1987; or
• any liability that cannot legally be limited.

No implied terms about goods. Except to the extent expressly stated in Your rights if you are a business, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.

We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice: [Privacy Notice

You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team: https://amccampers.co.uk/contact-us will do their best to resolve any problems you have with us or our product/vehicles as per our Complaints policy so please contact us first.

You can go to court. These terms are governed exclusively by English law. However, if you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts and English law.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product/vehicle. We'll tell you in writing if this happens and if you are a consumer we'll ensure that the transfer won't affect your rights under the contract If you're a consumer and you're unhappy with the transfer you can contact our Customer Service Team: https://amccampers.co.uk/contact-us to end the contract within 14 days of us telling you about it and we will refund you any payments you've made in advance for product/vehicles not provided.

You can only transfer your contract with us to someone else if we agree to this. We can also require the new owner to prove you transferred the product/vehicle to them, for example by providing us with the contract or other evidence of purchase, such as a new V5C or similar document. If you're a business you need our agreement to transfer your contract with us and it's entirely up to us whether we give it.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it (other than someone you (as a consumer) told us you were giving a product/vehicle to as a present) and neither of us will need to ask anybody else to sign-off on ending or changing it as long as you gave us full details of the person the warranty should be registered to before we register it to you.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later. Equally we might do something for you which we aren’t strictly required to do just because we’re nice people or some other reason, but that doesn’t mean we will always do that in the future and it should never be taken as an admission of fault or liability or other wrong.

CONVERSION SPECIFIC TERMS

PAYMENT
For an Enna build or an Andrewella build a 20% deposit is required to be paid to secure your build slot to be paid upfront before any work is carried out.
For the Enna or Andrewella build approximately 2 weeks before your build start date all extras must be confirmed. Payment of the extras and 30% of the cost must be paid no later than a week before your build start date, before work can be started. Then 50% to be paid on completion.
We will confirm the price of the conversion and any extras and upgrades via email.

PREPARATORY WORK
You are required to prepare the vehicle for us to work on it. The price of conversions does not take into account the cost of preparatory work.
The inside must be stripped out including all panels and floor, clean and any rust dealt with.
The outside must be clean and the roof.
If the vehicle is dropped off with us in an unfit state this will delay your build start date and costs will incur and even refusal of the conversion.
Preparatory work charges are generally in the region of £500 plus VAT though these are subject to the time it actually takes to prepare the vehicle which can vary depending on model, age, condition etc.

BUILD TIMELINE
The build slot will not be secure or booked in until the deposit is received.
The van must be dropped off in a state for us to start the conversion on the start due date
If your vehicle or funds are not ready for the build start date, we need to know as soon as possible, and your build start date may be changed to another date. This could be up to 12months after your original start date depending on other bookings.
An approximate start date and completion date will be given to you once deposit is paid. This can be change, give and take a week due to other builds before your build taking longer.
Around 2 to 4 weeks prior to your build start date we will contact you to discuss designs, colours and ideas regarding your build. This will be done via telephone, an appointment at our workshop or messaging apps.

CHANGES
When work has already started there will be instances where we cannot change your requirements to the build – if the changes are possible these will need to be requested via email.
Any requests to change or adapt from the original build plans you must contact AMC as soon as possible via telephone 07903 157 630
Any changes requested by the customer before their conversion starts which is not in line with our signature layouts will be refused and your conversion cancelled with us.
Any extra costing for changes will be required to be paid. Any extras or upgrades requested and not paid for will not be done. If requested upgrades are not possible then they will be declined.
Due to the nature of the service any build that has been confirmed with AMC Campers cannot be cancelled less than 30 days before your build start date.
The deposit would be refunded if a conversion is cancelled no less than 4 weeks prior to the build start date.
In certain circumstances the build can be cancelled with less than 30 days notice ahead of your original build start date however, costs may apply for materials etc that have already been purchased and you should contact us to ask what those costs are likely to be where you wish to enquire about cancellation during this period.

INSURANCE
You are responsible for insuring your vehicle whilst it is at our premises. We will not accept any liability or responsibility for your vehicle whilst it is at our premises.

COMPLETION
On completion of your build or work carried out on your van:
• full payment must be made immediately;
• you must inspect the vehicle to ensure that you are happy with it; and
• your vehicle must be collected within 24 hours

If payment isn’t made on completion of the build, we AMC Campers will hold the vehicle on our premises until payment is made and have the right to sell the vehicle cover the costs or even legal action may be taken.

COLLECTION
Where the vehicle isn’t collected within 24 hours of us asking you to collect it:
• we are not liable after this time for damage or losses; and
• additional charges will be incurred for continued storage.