This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

AMC Campers, Unit 2, 193A Quarmby Road, HUDDERSFIELD, HD3 4FE, GB

07903157630

enquiries@amccampers.co.uk

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Call recordings
• Information relating to compliments or complaints

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address
• Payment details
• Purchase or service history
• Call recordings
• Correspondence

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are      some exemptions which means you may not receive all the information you ask for. Read more about the right of  access.
• Your right to  rectification - You have the right to ask us to correct  or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to  erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object  to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data  portability - You have the right to ask that we      transfer the personal information you gave us to another organisation, or to you. Read more about the right to      data portability.
• Your right to  withdraw consent – When we use consent as our lawful basis      you have the right to withdraw your consent at any time. Read more about the right to  withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract – we have to collect or use the information so we can enter into or carry out a  contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Directly from you

We keep customer data for 6 years after purchase for legal, tax and accounting rules. Data collected via our website or email enquiries are kept for up to 2 years. 

• Professional or legal advisors
• Relevant regulatory authorities
• Professional consultants
• Debt collection agencies
• Suppliers and service providers

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: enquiries@amccampers.co.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint